Frequently Asked Questions

Return Policy:

Being that all of our products are food items, Oh, Sugar! does not accept any returns. If you received an item in error or a damaged shipment, please contact us at or 678-393-6408.

Shelf Life & Shipping Times:

All of our cookies are prepared using all raw ingredients and no preservatives. The shelf life of all cookie flavors in our cello bags is 3 months. The shelf life of all the cookie flavors in the plastic jars is 6 months.
Every item has a "best by" date on the exterior of the packaging.
Every item is custom made once ordered. Once your order is placed, the below is a guideline for lead-times before your order ships:
Jan-Feb 5-7 business days
March-Sept 4-6 business days
Oct-Dec 7-10 business days
Orders shipped via USPS can result in delayed delivery.